Welcome to Atlassian Support Channel. We are glad to provide you with assistance.
We understand that you were trying to confused why those values are showing up when the issue is being automatically closed by JIRA Automation Plugin. We would like to inform you that this third party plugin is not supported by Atlassian. As stated in Atlassian Support Offerings any third party plugin integration is out of our support scope. This is because we are neither trained nor knowledgeable about those applications.
Furthermore, we would suggest that you reach out to the third party plugin vendor with the contact details below as they know if that is an intended behavior or not:
Please don't hesitate to come back to us if you need assistance.
I can't see your screenshot, maybe you can re-add it? If this is what I think it is, I discovered this bug https://jira.atlassian.com/browse/JSD-1060and wrote the KB for it at: https://confluence.atlassian.com/display/SDKB/Clean+up+extra+Service+Desk+data+in+the+db
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG