Unknown values during issue transition

  • We are using automation plugin to close the issues which are already resolved.
  • When we manually close the issue, it simply shows the regular Issue updated template in the email where as when automation plugin closes any issue, it shows strange values for SLA's

Reply From Atlassian :


Hello Nishant,

Welcome to Atlassian Support Channel. We are glad to provide you with assistance.

We understand that you were trying to confused why those values are showing up when the issue is being automatically closed by JIRA Automation Plugin. We would like to inform you that this third party plugin is not supported by Atlassian. As stated in Atlassian Support Offerings any third party plugin integration is out of our support scope. This is because we are neither trained nor knowledgeable about those applications.

Furthermore, we would suggest that you reach out to the third party plugin vendor with the contact details below as they know if that is an intended behavior or not:

Please don't hesitate to come back to us if you need assistance.

Best regards,

1 answer

0 votes
Boris Berenberg Community Champion Nov 28, 2014

Hey Nishant,

I can't see your screenshot, maybe you can re-add it? If this is what I think it is, I discovered this bug https://jira.atlassian.com/browse/JSD-1060and wrote the KB for it at: https://confluence.atlassian.com/display/SDKB/Clean+up+extra+Service+Desk+data+in+the+db




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