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Unknown Rule/Action Edited

Hi all,

 

We have an older project that is still in use, it has been noticed that when the assignee is changed, the resolution changes to "fixed".  Note that there is no transition happening when this happens.

 

As far as I can see, it is not being done by a post function or anything else in the workflow, and I can't find any automation rule that could be setting it either.

 

Can anyone think of anywhere else I should be looking to find what is causing the resolution to be set?

 

edit:  Just found out it is in fact not the assignee, it is a field called "Action Owner" which is a single user-picker field

1 answer

If there is no Postfunction in a workflow, this can also be a transition properity. Or it can be caused by addons or some scripts.

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