Uninstall option for add-ons not available

[Brendan Andrews]

What I'm looking to achieve is the removal of a user associated with an add-on. The user is associated with the Smartesting Zest plugin in an on-demand instance. I presume that uninstalling the add-on will remove the user - or at least allow me to remove its access to JIRA.

In Administration > Add-ons > Manage add-ons there is no option to uninstall it, only one to disable it. This leaves the user unable to be dropped from access (and so taking up a licence).

Is this the right way to remove the user and if so why is there no option to uninstall the add-on?

Brendan

[Brendan Andrews · Accepted solution]

Yesterday I went to re-enable this add-on for someone who wanted to evaluate it. The uninstall option now appears, right next to the enable button. As it's an on-demand instance, perhaps something was changed and if so - thank you!

[Nic Brough -Adaptavist-]

Some addons are locked in place in OnDemand, you need to remove the addon via your OnDemand management account - if you go that way and it still persists, you'll need to raise this with OnDemand support.

[Brendan Andrews]

Thanks Nic, but we couldn't find that option in the OnDemand management account. I should add that the uninstall button doesn't appear in the Manage add-ons for any of them under JIRA admin.

But to get to the root of the problem - we can't get rid of the user associated with the plugin, even though the plugin is disabled and not used (from what I've checked). That's what I'm looking to solve. The mouse-over message on anything to change or remove the user is 'You cannot modify a system administrator'. Interestingly the user isn't listed under administrators.

[Nic Brough -Adaptavist-]

I think this one really does need to go to OnDemand support - if there's no un-install in your account, I've got a feeling that you can't remove it completely without at least a restart of JIra, which needs Support...

[Theinvisibleman]

Hey Brendan, just a check, but what is the username of that user? If it's 'sysadmin', then it's an internal admin account for Atlassian to use when helping to manage the OnDemand instances.

[Brendan Andrews]

Hi Joe, the username is 'addon_com.smartesting.zest.jira-plugin'. So no luck there I guess.