I am working on a platform that helps our customers manage their Jira tickets. Part of it is creating Jira tickets through the Jira API.
I have one customer who tried to create ~50 Jira tickets (on a Jira cloud instance) and got the following error:
{"message":"Unexpected response received from legion-teams response with status 503","status-code":500,"stack-trace":""}
I've been working with Jira API for a few years, and I've never seen this error before. Moreover, I expected the error to be of the ErrorCollection class format.
Also, I'm not sure what legion-teams is, is it an internal system?
I would love to understand the meaning of this kind of error.
Hi @rorlan
Welcome to Atlassian Community.
From the error 503 indicates the server (service is not available) -- check if any network issue or reserve proxy issue or firewall issue.
error 500 indicates that server could not process that many requests at that time -- try to reduce the number of tickets and create with less number of jira tickets or introduce a wait time for every 5 to 10 tickets creations.
If you can post full log then we can check other things also
With Regards
Vikram P
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