Unfortunately, last night I made a mistake and migrated 14 users from the internal directory group to LDAP. Because of this, these users are no longer able to access the resources they need in Jira/ can't login.
We are looking into a way to undo this process or to change specific users' user directories.
Any information is greatly appreciated on what we can do to rectify this issue.
Does the problem persists by changing the order of the Directories on the *User Directories* panel?
If so, I believe that during the migration process, the directory id of these users were changed.
You might try changing it back to Internal. Basically:
Check for one of this users on cwd_user table and check its directory_id. Try chnaging it back to 1 (default for the Internal Directory).
Restart your Jira, and check if this user can login again.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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