Understand spike in Graph

all the SLA reports at the end have a Spike on the last day which messes up the overall stats. Due to the spike on the last day the whole graph is in months and makes it not a helpful measure to report on.

Any ideas what causes this? I selected last 30 days on Time to First response for example and every day looks correct but then the last day it has a huge spike

 

Thanks

 

1 answer

This widget could not be displayed.
Steven Behnke Community Champion Mar 06, 2016

Hi! There is potential data in the form of running SLA's within your report query. Either exclude this running data or remove the potential data from the dataset.

https://confluence.atlassian.com/jirakb/jira-service-desk-report-shows-spike-at-end-777026987.html

The report includes issues with SLAs that are still in running state. The SLA on these issues is used to calculate the last data point.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

62 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you