Unassigned queues


I d like know how can I create users or queues to send unassigned issues. I d like to create queues per team, like: unassigned for sales team, for development team, for level 2 support team, for management team, so people in this teams can pick from correct queue.

And how to configure a default queue.

Thanks a lot

1 answer

1 votes
Thomas Schlegel Community Champion Jun 24, 2012

Hi Alex,

there's no "queue" concept in Jira. An issue is assigned to an individual person. However, there are some options do do something similar. Look here: https://confluence.atlassian.com/display/JIRA/How+do+I+assign+issues+to+multiple+users

Best regards


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,120 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot