Unassigned queues

Hi.

I d like know how can I create users or queues to send unassigned issues. I d like to create queues per team, like: unassigned for sales team, for development team, for level 2 support team, for management team, so people in this teams can pick from correct queue.

And how to configure a default queue.

Thanks a lot

1 answer

1 vote
Thomas Schlegel Community Champion Jun 24, 2012

Hi Alex,

there's no "queue" concept in Jira. An issue is assigned to an individual person. However, there are some options do do something similar. Look here: https://confluence.atlassian.com/display/JIRA/How+do+I+assign+issues+to+multiple+users

Best regards

Thomas

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