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Unable to view comments on ticket

When I create tickets or am added to tickets as a watcher, the comments appear momentarily and then disappear. I have tried clearing cache and cookies, restarted the browser to no avail. The browser I am using is Chrome. Things were working as expected until about 2 days ago. Since then I am unable to view my own and other people's comments on tickets.


Any help is much appreciated.


Thanks in advance.

1 answer

0 votes
Jack Community Leader Jun 23, 2021

Yes this sure seems like a browser issue. Have you tried another browser to see if it works there? How’s your browser updated recently? I was just reporting this to Atlassian support directly.

@Jack the browser is up to date (Google Chrome is up to dateVersion 91.0.4472.114 (Official Build) (x86_64)). I have just tried accessing the ticket on Firefox and on it I can view the comments, which is a bugger as I tend to use Chrome for pretty much everything which makes clicking on links on e-mails a lot simpler if using the same browser. Thank you for your help!

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