Unable to use the xray exploratory app

Inês Figueiredo Costa March 24, 2022

Hi ,


I am having some issues in using the xray exploratory app. 

Installed the last version of the app 2.0.1 and when I try to execute with Exploratory App and I am having errors in there. 



I clicked on the "Retry" and it's in loop. Can anyone help me ? 


2 answers

0 votes
jahnavi reddy May 9, 2024


I'm not able to connect Xray exploratory app with our Jira data center Testing environment version (9.4.10). please find the attachment for the error message.

Jahnavi.MicrosoftTeams-image (8).png

0 votes
Rogério Paiva - Xray Xporter
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March 31, 2022

Hi @Inês Figueiredo Costa 

It is best to upgrade to the latest version of the Exploratory App:


In case the problem persists, it is best to contact Xray Support (http://Xraysupport.getXray.app) so we can help further.

Thank you.

Kind regards,
Rogerio Paiva [Xray Support Team]

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