I am the JIRA administrator and attachments are enabled. I am unable to upload any attachments to JIRA (cloud hosted solution).
Whenever I try to upload attachments to Jira, I get an "internal server error." Please contact you administrator.
The first time I tried uploading a 37 MB file, it told me the file exceeded the 10 MB limit.
After changing the file size limit to 50 MB, I retried uploading the file and received the "internal server error."
I reset the file size limit back to 10 MB and tried uploading a 157 kb log file; received the same "internal server error."
The file types I tried uploading were mp4, log, txt and zip.
The issue you reported is related to a plugin which handles the attachments. If the issue persists, please create a ticket on support.atlassian.com so we can fix it.
It would take about 10 minutes for the restart.
Thanks and regards,
I'm having the same issue. I'm the account administrator and attachments is enabled. I also ran the Permissions Helper tool, which reports I should be able to upload files. The file size is very small and not even close to the current default 10MB limit.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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