I am the JIRA administrator and attachments are enabled. I am unable to upload any attachments to JIRA (cloud hosted solution).
Whenever I try to upload attachments to Jira, I get an "internal server error." Please contact you administrator.
The first time I tried uploading a 37 MB file, it told me the file exceeded the 10 MB limit.
After changing the file size limit to 50 MB, I retried uploading the file and received the "internal server error."
I reset the file size limit back to 10 MB and tried uploading a 157 kb log file; received the same "internal server error."
The file types I tried uploading were mp4, log, txt and zip.
I'm having the same issue. I'm the account administrator and attachments is enabled. I also ran the Permissions Helper tool, which reports I should be able to upload files. The file size is very small and not even close to the current default 10MB limit.
The issue you reported is related to a plugin which handles the attachments. If the issue persists, please create a ticket on support.atlassian.com so we can fix it.
It would take about 10 minutes for the restart.
Thanks and regards,
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