Unable to update custom field customfield_10754 - Resolution in issue

My Workflow Having Re-Open option, when i click Re-Open button, the window would be open, after i enter comment, i could not able to submit the screen, Its throwing errro : " Unable to update custom field customfield_10754 - Resolution in issue [USPQRM-52]."

Can you please provide solution ?

14 answers

0 votes

You need to look at the configuration of the workflow. It sounds like you have set up a workflow post-function that tries to set the "resolution in issue" field to something, but you have configured the field to be unavailable to the project.

I am guessing though, it's just a hunch. To confirm this, could you check whether the field is valid for the project and issue type: First, does the field appear at any time? Create or Edit on the issue?. If not, then next look in the list of all custom fields and check it's context, then check the field configuration.

Once you've checked those you need to move into the workflow and look at the "re open" transition. Check it's post-functions tab. Even if there's nothing unusual in there, make a note of the "event" line - you need to look at "listeners" next, and they work off events, so you'll want to check against the events they may be picking up!

i had resolution solution custom filed in my resolve issue screen, i removed that custom filed. Becuase i dont want to use the resoltion custom field. Anyway, i am going to look all things whatever you provide. Thanks,

View Screen, I Could not able to see "View Workflow" option, earlier it was showing "View WorkFlow Icon", when we click autmatically we can see our project workflow right. how can i enable ?

You need to have "view workflow" permission in the permission scheme for the project you are in.

VIEW SCREEN : Regarding "Resolution line status center of screen", Do we need to display "Resoluion Field status" in each and every status changes ? example : 1. Status=Open, Resoluution=UnResolved, 2. Status="InPRogress, Resoluvion='UnResolved", 3. status="Resolvd" , REsolvuion='FIxed".

Ok, so you're telling me the field appears when you look at an issue? That's what we need to know.

You shouldn't need to worry about it being on-screen much, all we need to know is if it is valid for the project and issue type. Try editing the issue and check you get the field offered to you?

Thanks a lot. Got it read only workflow.

yes. its view page screen display. i did proper status as well as corresponding resolution changes also. its working. got it.

hi Nic Brough, Thanks for your information. have completed all work.

if possible, can you please provide my suggestion my another Question


0 votes

I tend to stay away from the javascript ones, it's probably my weakest area in Atlassian products, and there are better qualified and more expert people out there for you.

Please stop posting about other questions. That is not the way to get any help.

sorry. Thanks. will post new question.

sorry. Thanks. will post new question.

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