Unable to update custom field customfield_10754 - Resolution in issue

My Workflow Having Re-Open option, when i click Re-Open button, the window would be open, after i enter comment, i could not able to submit the screen, Its throwing errro : " Unable to update custom field customfield_10754 - Resolution in issue [USPQRM-52]."

Can you please provide solution ?

14 answers

This widget could not be displayed.

You need to look at the configuration of the workflow. It sounds like you have set up a workflow post-function that tries to set the "resolution in issue" field to something, but you have configured the field to be unavailable to the project.

I am guessing though, it's just a hunch. To confirm this, could you check whether the field is valid for the project and issue type: First, does the field appear at any time? Create or Edit on the issue?. If not, then next look in the list of all custom fields and check it's context, then check the field configuration.

Once you've checked those you need to move into the workflow and look at the "re open" transition. Check it's post-functions tab. Even if there's nothing unusual in there, make a note of the "event" line - you need to look at "listeners" next, and they work off events, so you'll want to check against the events they may be picking up!

This widget could not be displayed.

i had resolution solution custom filed in my resolve issue screen, i removed that custom filed. Becuase i dont want to use the resoltion custom field. Anyway, i am going to look all things whatever you provide. Thanks,

View Screen, I Could not able to see "View Workflow" option, earlier it was showing "View WorkFlow Icon", when we click autmatically we can see our project workflow right. how can i enable ?

You need to have "view workflow" permission in the permission scheme for the project you are in.

This widget could not be displayed.

VIEW SCREEN : Regarding "Resolution line status center of screen", Do we need to display "Resoluion Field status" in each and every status changes ? example : 1. Status=Open, Resoluution=UnResolved, 2. Status="InPRogress, Resoluvion='UnResolved", 3. status="Resolvd" , REsolvuion='FIxed".

Ok, so you're telling me the field appears when you look at an issue? That's what we need to know.

You shouldn't need to worry about it being on-screen much, all we need to know is if it is valid for the project and issue type. Try editing the issue and check you get the field offered to you?

This widget could not be displayed.

Thanks a lot. Got it read only workflow.

This widget could not be displayed.

yes. its view page screen display. i did proper status as well as corresponding resolution changes also. its working. got it.

This widget could not be displayed.

hi Nic Brough, Thanks for your information. have completed all work.

if possible, can you please provide my suggestion my another Question

https://answers.atlassian.com/questions/210900/behaviours-plugin-create-issue-page-custom-field-value-not-refersh

This widget could not be displayed.

I tend to stay away from the javascript ones, it's probably my weakest area in Atlassian products, and there are better qualified and more expert people out there for you.

Please stop posting about other questions. That is not the way to get any help.

This widget could not be displayed.

sorry. Thanks. will post new question.

This widget could not be displayed.

sorry. Thanks. will post new question.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

551 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you