Unable to turn of SD Bulk Filter

[Sailen Kotecha]

Hi Team,

All mails are rejected by SD Bulk Handler. Can you please let us know how we can disable SD Bulk Filter?

Date	Status	Details	From	Mail subject	By handler
14/Jun/16 7:27 AM	REJECTED	The message was rejected because it is a bulk mail.	XXXX@service-now.com	INC1234567 has been assigned to ABC with a level 4 priority	SD Bulk filter

The Administrator also do not have access to the below options in Add-on's --> Manage Add on's.

The system says the module cannot be modified.

image2016-6-14 21:57:39.png

Can anyone let us know how we can enable all mails from the email address?

Thank you.

[brandon_dabreo]

Just add the rejected domain to the whitelist.

Follow this link for details:

https://support.atlassian.com/jira-service-desk-cloud/docs/how-are-domains-added-to-the-permitted-list/

[Ed Koo]

This worked for me. I no longer get the "bulk mail" error. Thanks for the tip!

[Chris Nowaczyk]

Here's a workaround for Jira SERVER

https://jira.atlassian.com/browse/JSDSERVER-1924

[Pétur Björn]

Same issue here...cloud instance

[Tanmoy Chakraborty]

Latest as I have checked I do not see any workaround yet.

I was facing same issue.

Also the solution mentioned above doesn't apply. As the particular Module cant be modified.

So as of now there is no options available for this.

[Muhammad Bilal]

Hey there? i am getting the same error logs in the JIRA CLOUD!! Infact two types of mail filters errors. How can i close these? i tried a lot but still can not find any luck.

1) SD Bulk filter

2) Delivery-status email filter

Status for both the filters are rejected. Please advice

[Thomas Fozzi]

No solution/workaround for Jira SD Cloud?

[Sebastian]

still no solution!

[Jacques]

Hi!

I know this is about 2 years after the initial question, but there is a workaround, described in this Atlassian ticket: https://jira.atlassian.com/browse/JSDSERVER-1924

I'll just paste it here in case anything happens to the issue ;)

----

NB: This workaround is not possible in Atlassian Cloud.

1. Navigate to Administration > Add-ons > Manage add-ons
2. Look for JIRA Service Desk plugin and expand the section
3. Expand the XXX of XXX modules enabled
4. Disable these responsible modules of Service Desk:
   • SD Bulk filter(sdBulkFilter) for messages marked as spam
   • SD sent from JIRA filter(sdJiraFilter) for messages originating from a JIRA instance
   • SD auto reply filter(sdAutoReplyFilter) for messages with a different value than "no" set for the Auto-Submitted header

The provided workaround will apply to all emails processed by the filter, which can cause incorrectly created issues. Being able to white-list addresses should prevent this from happening.

----

Hope this helps!

[Gus Higgins]

I am having same issue from service-now, did anyone find a resolution?

[Joao Brandao]

Hi.

Do you resolve this issue? I have exactly the same issue, and i can´t find any answer.

Thanks