Unable to transition issues back to the Kanban backlog

I'm trying out the new Kanban backlog for one of my boards. I created the status "Backlog" in my workflow so I can apply it to the Kanban backlog column in column management. I have my workflow set up to allow all statuses to transition to the "Backlog" status. But when I try to transition issues of another status back to the Backlog I get the following error message:

"Something isn't letting us move <Issue ID> to Backlog. Ask your project administrator to check the workflow settings and transition conditions."

Any help is appreciated, thanks in advance!

3 answers

Have the same issue in a board with custom columns. Is there any idea what might is wrong?

i figured it out. you have to go to your workflow and check that the statuses can transition to each other. i just selected "all" for mine and that fixed the problem.

i need help with this too.

0 votes

What are the transition conditions on the workflow transition back to the status in the backlog column?

If there are no conditions, then what does the log say?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,110 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot