I'm in the process of setting up Jira Service Desk. I'm using Extension for Jira Service desk to allow for dynamic forms as one request type is quite complex.
However, when I try and submit a request using this form, it goes nowhere. No error messages or anything, it just doesn't submit the actual request, the page just reloads as is.
I don't think it's related to dynamic forms, I think it might be something to do with my field configuration scheme or my issue type screen scheme. All my other request types are working fine, but as this request type is so complex, I'd like to link it to a different issue type so that it can have specific custom fields that no other issue type needs.
Anyone run into an issue like this? Any pointers / direction would be great - it's driving me crazy!
Is there any message in the log? Do you have any special post functions, validators or conditions for the related issuetype? Have you tried creating a new request type with the related issuetype starting with only the very required fields and then testing it step by step?
Hope this helps, good luck!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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