Unable to start JIRA after upgrade from 6.13 to 6.4

[Joerg Klimke]

i have upgraded JIRA from 6.13 to 6.4 and i get the following error in the log:

2015-03-20 17:15:08,653 localhost-startStop-1 ERROR      [atlassian.jira.startup.LauncherContextListener] Unable to start JIRA. com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericModelException: Could not find definition for entity name ReindexRequest         at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findListIteratorByCondition(DefaultOfBizDelegator.java:535)         at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findListIteratorByCondition(WrappingOfBizDelegator.java:349)         at com.atlassian.jira.entity.SelectQueryImpl$ExecutionContextImpl.consumeWith(SelectQueryImpl.java:234)         at com.atlassian.jira.entity.SelectQueryImpl$ExecutionContextImpl.asList(SelectQueryImpl.java:157)         at com.atlassian.jira.index.request.ReindexRequestDaoImpl.getRequestsWithStatus(ReindexRequestDaoImpl.java:29)         at com.atlassian.jira.index.request.DefaultReindexRequestManager.getActiveOrRunningRequests(DefaultReindexRequestManager.java:340)         at com.atlassian.jira.index.request.DefaultReindexRequestManager.failRunningRequestsFromNode(DefaultReindexRequestManager.java:391)         at com.atlassian.jira.startup.ReindexRequestCleaner.start(ReindexRequestCleaner.java:21)         at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:140)         at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:345)         at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:215)         at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:125)         at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:37)         at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:88)         at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34)         at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:83)         at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:72)         at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4992)         at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5490)         at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)         at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1575)         at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1565)         at java.util.concurrent.FutureTask.run(Unknown Source)         at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)         at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)         at java.lang.Thread.run(Unknown Source) Caused by: org.ofbiz.core.entity.GenericModelException: Could not find definition for entity name ReindexRequest         at org.ofbiz.core.entity.model.ModelReader.getModelEntity(ModelReader.java:299)         at org.ofbiz.core.entity.GenericDelegator.findListIteratorByCondition(GenericDelegator.java:1227)         at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findListIteratorByCondition(DefaultOfBizDelegator.java:530)

[Benito Picarelli]

Hi Joerg,

According to this page, it could also be related to your database schema: https://confluence.atlassian.com/display/JIRAKB/JIRA+Entity+Mismatch+with+Database+Schema

Could you double check the database configuration and try to start up JIRA one more time? Please let us know if you face the same error or a different one.

[Norman Abramovitz]

My guess is you did not create the database yet.  If you have not done so, contact Atlassian support.