Unable to set Public Sign Up - No "Mode" option in System General Settings

Despite being granted the permissions below:

jira-system-administrators

site-admins

We are unable to even view the option to enable Public Sign Up on our JIRA On-Demand (v6.5-OD-07-005), or Service Desk (v2.6.0-OD-02)?

Firstly, within JIRA On-Demand, there is no "Mode" option within Administration --> System --> General Configuration --> Settings --> General Settings. I believe if present it should be set to "Public", but there is no "Mode" option present at all?

Secondly, there is no option within JIRA Administration --> Add-ons --> JIRA Service Desk --> Configuration to enable Public Signup. As above, the option is not even present, let alone not enabled?

Finaly, there is also no Customers option within Service Desk --> People

I have repeatedly altered my users permissions to assign JIRA Adminstrators Global Permissions, but still the options are not enabled and the same goes for our main JIRA administrator onsite

Would greatly appreciate any help here as lost as to the problem? Assume it's permissions based, but we're struggling to assign the precise permission required (if it is a permissions problem).

2 answers

1 accepted

This widget could not be displayed.

Hi @Amy Darling - I did not receive a response, but from looking into this further myself, my understanding is that the option to enable Public Sign Up is only available to a platform that is on the Agent Based Pricing (ABP) model:

https://confluence.atlassian.com/display/JIRAKB/Public+signup+setting+is+missing

To determine what licensing model you are on, you can check you add-ons or (from Atlassian) "Note: You can easily tell if you're using 1.0 licensing by checking your SEN information in my.atlassian.com. If the your SEN information mentions "users,"  you are using 1.0 licensing. If you instead see "agents," you're using 2.0 licensing."

HTH

This widget could not be displayed.

Did you ever receive a response to this? We are having a similar issue.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

64 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you