Fields in the About section of the Profile can be edited but the update does not save.
Example error message reads:
"We couldn't update your organization
Try again later"
Hello Jenni,
Thanks for reaching out to Atlassian Community!
Just for us to better understand and help you with this issue, we need more tests, because the error messages that show in the UI doesn’t point to may be causing this.
Regards,
Angélica
Hello Angélica
A colleague and I were trying to edit the profile text fields directly in Jira. After a few days the issue resolved and changes have now been made and saved successfully.
Thanks for your response.
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