I got errors in my Jira project with JSD :
"Customer notifications missing
We can't find your customer email notification rules. To fix this, restore your email rules"
But when I clic on Restore Email Rules I got :
"An error occurred while trying to restore the email notification rules. Please try again."
In Catalina.out the error is :
/rest/servicedesk/notifications/1/misconfiguration/SUP/fix [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Failed to insert rule component configuration data
According to the folowing link the error is related to the database collation:
But when I test it seems to be OK:
SELECT C.collation_name, T.table_name FROM information_schema.tables AS T,information_schema.`collation_character_set_applicability` AS C WHERE C.collation_name = T.table_collation AND T.table_schema = 'jira-desk' AND C.collation_name != 'utf8_bin';
Empty set (0,01 sec)
-> FROM information_schema.schemata S
-> WHERE schema_name = (SELECT 'jira-desk'
-> FROM DUAL);
| default_collation_name |
| utf8_bin |
1 row in set (0,00 sec)
My config is : JSD 3.5.0, Jira Core 7.3.6 and Mysql 5.7.18
Can someone help me please ?
Thank you very much.
Can you also provide us the result of this query run against your database:
select table_schema, table_name, column_name, character_set_name, collation_name from information_schema.COLUMNS where collation_name != 'utf8_bin';
If this shows that some columns are not set to the correct collation, short of migrating the entire database, I believe you should be able to update these by using the Changing Column Collation section of How to Fix the Collation and Character Set of a MySQL Database.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs