Unable to restore Customer notifications

Hi community,

I got errors in my Jira project with JSD :

"Customer notifications missing

We can't find your customer email notification rules. To fix this, restore your email rules"

But when I clic on Restore Email Rules I got :

"An error occurred while trying to restore the email notification rules. Please try again."

In Catalina.out the error is :

/rest/servicedesk/notifications/1/misconfiguration/SUP/fix [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Failed to insert rule component configuration data


According to the folowing link the error is related to the database collation:


But when I test it seems to be OK:

SELECT C.collation_name, T.table_name FROM information_schema.tables AS T,information_schema.`collation_character_set_applicability` AS C WHERE  C.collation_name = T.table_collation AND T.table_schema = 'jira-desk' AND C.collation_name != 'utf8_bin';
Empty set (0,01 sec)


SELECT default_collation_name
    -> FROM   information_schema.schemata S
    -> WHERE  schema_name = (SELECT 'jira-desk'
    ->                       FROM   DUAL);
| default_collation_name |
| utf8_bin               |
1 row in set (0,00 sec)


My config is : JSD 3.5.0, Jira Core 7.3.6 and Mysql 5.7.18

Can someone help me please ?

Thank you very much.



2 answers

1 vote

Hi Baptiste,

Can you also provide us the result of this query run against your database:

select table_schema, table_name, column_name, character_set_name, collation_name from information_schema.COLUMNS where collation_name != 'utf8_bin';

If this shows that some columns are not set to the correct collation, short of migrating the entire database, I believe you should be able to update these by using the Changing Column Collation section of How to Fix the Collation and Character Set of a MySQL Database.



Worked for me !

Thank you very much !

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,305 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot