Unable to resolve issues via Restful API

Hello all!


I'm having a bit of trouble resolving issues via the API, I'm using Node.js to hit the endpoint and I maybe confused about which id I should be using.   

function closeTicket(ticket) {
var closingId = "10000";
  if (typeof(ticket.key) === 'undefined') {
    return reject(ticket);
  ticket.key + "/transitions/?expand=transitions.fields&transitionId=5";
  var url = "https://" + JIRA_USER + ":" + JIRA_PASS + "@dbisoftware.atlassian.net:443/rest/api/2/issue/" + ticket.key + "/transitions";
  return new Promise((resolve, reject) => {
      url : url,
      body: JSON.stringify({
        "update": {
          "comment": [
              "add": {
                "body": "Bug has been fixed."
      "fields": {
        "resolution": {
          "name": "Done"
     "transition": {
        "id": closingId

   }, (err, res, body) => {

      if (err) return reject(err);
      ticket._toJira = body;

      return resolve(ticket);


The following is the response I get back from endpoint

"expand": "transitions",
"transitions": [
"id": "11",
"name": "Start Progress",
"to": {
"self": "https://dbisoftware.atlassian.net/rest/api/2/status/10407",
"description": "Assignee is currently actively working on issue.",
"iconUrl": "https://dbisoftware.atlassian.net/images/icons/statuses/generic.png",
"name": "In Progress",
"id": "10407",
"statusCategory": {
"self": "https://dbisoftware.atlassian.net/rest/api/2/statuscategory/4",
"id": 4,
"key": "indeterminate",
"colorName": "yellow",
"name": "In Progress"
"id": "21",   // Should I be using this ID?
"name": "Done",
"to": {
"self": "https://dbisoftware.atlassian.net/rest/api/2/status/10000",
"description": "",
"iconUrl": "https://dbisoftware.atlassian.net/images/icons/statuses/closed.png",
"name": "Done",
"id": "10000",  // Or should I be using this ID?
"statusCategory": {
"self": "https://dbisoftware.atlassian.net/rest/api/2/statuscategory/3",
"id": 3,   // OR maybe this ID?
"key": "done",
"colorName": "green",
"name": "Done"


I've tried all 3 ids listed in the response above but when I visit the ticket the status of the ticket remains unchanged.   


Any help would be greatly appreciated!


1 answer

1 accepted

I've solved by using the following


  1. the issue the ID to be used is the top level id (in my case 21)
  2. The end  point should be /rest/api/2/issue/" + ticket.key + "/transitions/?expand=transitions.fields
  3. Method should be 'POST' (d'oh)


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