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Unable to renew license key

Jens Kisters __SeibertSolutions
Jens Kisters __SeibertSolutions
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January 11, 2018

Hello,

i have upgraded an old Jira instance to 7.5.3 with an expired key.

An message appears telling me that i need to upgrade my license and it links to a page

/secure/ConfirmNewInstallationWithOldLicense!default.jspa

But this page is not working i tried in chrome and firefox,

there are no styles and none of the buttons to work:

license-key.png

I have a new license but i cant insert it.

kind regards

Jens

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Mikael Sandberg
Mikael Sandberg
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January 11, 2018

You could try updating it via the database, How to Get and Update JIRA License String from the Database. Just make sure you have a full backup before attempting this.

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