Unable to renew license key

Hello,

i have upgraded an old Jira instance to 7.5.3 with an expired key.

An message appears telling me that i need to upgrade my license and it links to a page

/secure/ConfirmNewInstallationWithOldLicense!default.jspa

But this page is not working i tried in chrome and firefox,

there are no styles and none of the buttons to work:

license-key.png

I have a new license but i cant insert it.

kind regards

Jens

1 answer

1 accepted

1 vote
Mikael Sandberg Community Champion Jan 11, 2018

You could try updating it via the database, How to Get and Update JIRA License String from the Database. Just make sure you have a full backup before attempting this.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

78 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you