Unable to renew license key

Hello,

i have upgraded an old Jira instance to 7.5.3 with an expired key.

An message appears telling me that i need to upgrade my license and it links to a page

/secure/ConfirmNewInstallationWithOldLicense!default.jspa

But this page is not working i tried in chrome and firefox,

there are no styles and none of the buttons to work:

license-key.png

I have a new license but i cant insert it.

kind regards

Jens

1 answer

1 accepted

Accepted Answer
1 vote
Mikael Sandberg Community Champion Jan 11, 2018

You could try updating it via the database, How to Get and Update JIRA License String from the Database. Just make sure you have a full backup before attempting this.

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