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Unable to remove mentions of removed add ons

We removed a few apps from our Jira cloud instance. However, the @ mentions still bring up the app name. 

Specifically, Zephyr for Jira and qTest for Jira. 

How do I make sure that they no longer appear when someone types in `@test`

3 answers

Hi @Anand Panimaya 

This is a System User, who is often the actor for an app (for example, when viewing actions taken by the app in the issue's history tab).

Whilst they don't take up a user licence, on Cloud sites you don't have permission to modify them.


You can locate them in your User Management:

  1. Go to an issue - select to add a comment, and @mention one of these app-based users
  2. Copy the account id (long numeric ID split up with colons and dashes)
  3. Next, go to Jira Admin Settings > User Management
  4. Select any user
  5. In the URL, replace their account id with the one you copied (place it after /users/)
  6. Press Enter


I'd advise you contact and ask support to remove the user

You could also contact the vendor to confirm why the user wasn't removed by default


Thanks @Stephen Wright _Elabor8_ . Both are indeed listed as sytem users and I am unable to remove either. 

I will reach out to Atlassian support as well as the vendors. 

0 votes
Jack Community Leader Nov 21, 2020

I haven’t done this so the following conveys my suggestions. 

  • make sure you have uninstalled the app
  • check if the app is shown in any of the permissions on your projects

App is uninstalled. Will check the permissions. 

0 votes
Daniel Ebers Community Leader Nov 21, 2020

Just a question for my better understanding - unfortunately no solution:

Do the both Apps really introduce a special way for mentions? What is that for?
I am asking because I know the @-mentions only to mention users.

That might now sound odd indeed but is there (also) any user account including 'test'?
In case not I'd be curious how Zephyr uses this @ function. I could not find anything in the docs.

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