Unable to remove inactive user from People tab.

I have user who has now left the organisation and jira tries to send email as he is staffed on the project and then later send delivery failure notification.

Our JIRA instance is linked up with our AD.

This user doesnt exist in AD too. when i try to remove this user it gives the error attached in the screen shot and doesnt get remove. could you please help me on this issue.

1 answer

1 accepted

This widget could not be displayed.

You may try to workaround that by creating a user named "rd7333" in the internal JIRA user directory and then delete that user. This should remove the user from all roles, etc...

The caveat here is that if there is a historical data for this user in issues it may be messed up after doing what I've suggested, but JIRA should warn you about that upon delete.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

73 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you