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Unable to publish a Jira Cloud app to marketplace Edited

I'm trying to publish a Jira Cloud app to the marketplace but keep getting the following error:

An error prevented the form from being submitted:

    • message: Add-on descriptor is already in use by a different plugin
    • path: /_embedded/version/_links/artifact
    • message: Required
    • path: /_embedded/version/vendorLinks/learnMore


I'm pointing at thet atlassian-connect.json public URL of my addon.


This is its content:


"key": "xxx",
"baseUrl": "https://yyy",
"name": "zzz",
"authentication": {
"type": "jwt"
"vendor": {
"name": "aaa",
"url": ""
"lifecycle": {
"installed": "/installed",
"uninstalled": "/uninstalled"
"scopes": [
"modules": {
"webhooks": [
"event": "jira:issue_created",
"url": "sss"
"configurePage": {
"url": "/config",
"name": {
"value": "My Config Page"
"key": "my-config-page"


I am sure that the key I'm using is not used, having tried many alternatives without success.


Can you see whats wrong here?

1 answer

1 accepted

1 vote
Answer accepted
Prince Nyeche Community Leader Mar 29, 2021

Hi @Jose A_ Íñigo 

If you're certain the key is not used, then the error won't be displayed. Most probably you have installed this app as a private app by uploading on your instance and now you're trying to install it as a cloud app. That's where the duplication might probably exist. 

Hi @Prince Nyeche I previously installed the application in development mode but made sure it was uninstalled before trying to publish it to the marketplace.

The only way I could fix this was using a different URL to the json descriptor.

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