Unable to login to Jira

I created an atlassian account and installed Jira. But forgot the User ID for jira. Tried resetting it but not receiving mail. 

Please help.



1 answer

This widget could not be displayed.
Micky Caritte Community Champion Dec 04, 2017

Hi Tanya,

Did you create a Cloud instance of Jira? If so, you can log in to your instance with your Atlassian account details. Resetting password will send an email to your Atlassian account email address.

If you're using a Server version, the SMTP server have to be configured and enabled to receive emails. If you lost your admin account, there's a backup from SQL procedure available here: https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Please note that Jira 7+ does not use HSQL anymore but uses H2 DB if you did not change it for another  db type.

Hope this helps!

Hi Micky,

The problem is I am not getting the password reset link.. I created a cloud instance and is logging in from the same only.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

189 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you