Few users are getting the following error while logging into JIRA. Any help is appreciated.

Sorry, your userid is required to answer a CAPTCHA question correctly

Thanks

6 answers

1 accepted

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Login as admin-click on administration-then click on users-then enter the user name those unable to login- then click on Reset Failed Login Count. once u reset ask the user to login with his credentials. hope this will work.

Thanks,

Jai

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It seems your JIRA is set up with "CAPTCHA on signup" is set to ON. Please see here

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Shravana,

Is this resolved?

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Thanks everyone. This issue has been resolved.

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I cannot login by admin user, it keep require insert Captcha, even I type correct, how to fix it.

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Henning Tietgens Community Champion Aug 18, 2017

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