Few users are getting the following error while logging into JIRA. Any help is appreciated.

Sorry, your userid is required to answer a CAPTCHA question correctly

Thanks

6 answers

1 accepted

Login as admin-click on administration-then click on users-then enter the user name those unable to login- then click on Reset Failed Login Count. once u reset ask the user to login with his credentials. hope this will work.

Thanks,

Jai

It seems your JIRA is set up with "CAPTCHA on signup" is set to ON. Please see here

0 vote
Renjith Pillai Community Champion Jul 06, 2013

Shravana,

Is this resolved?

Thanks everyone. This issue has been resolved.

I cannot login by admin user, it keep require insert Captcha, even I type correct, how to fix it.

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