Few users are getting the following error while logging into JIRA. Any help is appreciated.

Sorry, your userid is required to answer a CAPTCHA question correctly


6 answers

1 accepted

Login as admin-click on administration-then click on users-then enter the user name those unable to login- then click on Reset Failed Login Count. once u reset ask the user to login with his credentials. hope this will work.



It seems your JIRA is set up with "CAPTCHA on signup" is set to ON. Please see here

0 vote
Renjith Pillai Community Champion Jul 06, 2013


Is this resolved?

Thanks everyone. This issue has been resolved.

I cannot login by admin user, it keep require insert Captcha, even I type correct, how to fix it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,230 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot