Unable to log-in without checking the Remember be checkbox.

Tarun Sapra Community Champion Sep 30, 2013

Hi,

I am not able to log in to my jira instance without ticking the remember me checkbox. what could be the reason?

Jira - 5.2.11

Crowd is used for user mgmt.

Thanks,

2 answers

0 votes

Do you have SSO enabled? Are there any other apps from Atlassian using SSO along with JIRA? I have seen this issue when SSO is mis-configured.

If you clear browser cookies, are you able to login without checking the remember me box?

Tarun Sapra Community Champion Sep 30, 2013

Yes SSO is enabled, our test environment is also using the same crowd. I tried to login without the checkbox ticked in the chrome incognito browser still no luck, i have to check the tickbox only then it works.

I wouldn't use the test JIRA with the same Crowd, especially if the domain is different. Try switching off Test JIRA and see if that makes any difference!

There must be something wrong in the configuration.

0 votes
Tarun Sapra Community Champion Oct 06, 2013

it's a network firewall issue which is causing SSO to act wierdly and we are working on it.

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