Unable to log in to JIRA

[Vinod Verma]

Hello,

I've downloaded a standalone version of JIRA and installed, I've launched the application through IE and Chrome but when I enter my username and password it says they are incorrect (but they are not). How do I check what the username is as the send username to email address does not work.

Many Thanks,

Vinny

[Vinod Verma · Accepted solution]

I'm not sure what the problem was, but a complete uninstall, reboot and re-install seems to have worked (could be something stored in the cache, but I can't be certain).

[Vinod Verma]

Looks like the uninstall worked.... thanks for your help guys! :-)

[Boris Georgiev _Appfire_]

Are you using an external database for JIRA ?

See if this article will help

https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator

[Vinod Verma]

Hi Borris, I'm just using the locally hosted version of JIRA. this is my first attempt at using the product and have a evaluation licence

[Nic Brough -Adaptavist-]

It's the same principles - you've somehow got the password wrong, and you'll need to reset it using the doc Boris has pointed to.

There's a small chance that you could have configured it in a way that it can't read its own passwords correctly (I've done that a couple of times, messing around with custom authenticators), but I don't think you can actually configure it that badly without messing around in the core settings - opening up properties files and changing them.

[Vinod Verma]

Hi Nic, Just had a read through the document, to be honest it's a bit more technical than I can understand :-S

I've tried a few things but to no avail, so I'm going to completely uninstall and retry.....

[Nic Brough -Adaptavist-]

Well, if it's an empty system, that could well be a lot easier :-)