Unable to load Workflow Page

I am trying to access Workflow page of a project by going through Project's Administration tab -> Workflows on the left sidebar. However, whenever I try to access this page, I keep getting following error.

"The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation."

Could you tell me how to resolve this?

Thanks

1 answer

0 votes
Gary Sackett Atlassian Team Dec 22, 2014

Hi Kidon,

Could you try the link on Chrome, and use the developers tool panel to see what error messages are displaying?  Is this the only page that you are having trouble reaching?

Cheers,
Gary 

Christian Roestel Community Champion Jan 20, 2015

{"message":"java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&' in the entity reference. (line:925 col:80)","status-code":500,"stack-trace":"com.atlassian.cache.CacheException: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&' in the entity reference. (line:925 col:80)\n\tat com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:270)\n\tat com.atlassian.jira.workflow.CachingWorkflowDescriptorStore.getWorkflow(CachingWorkflowDescriptorStore.java:68)\n\tat com.atlassian.jira.workflow.JiraWorkflowFactory.getWorkflow(JiraWorkflowFactory.java:37)\n\tat com.opensymphony.workflow.config.DefaultConfiguration.getWorkflow(DefaultConfiguration.java:89)\n\tat com.atlassian.jira.workflow.OSWorkflowManager.getWorkflow(OSWorkflowManager.java:202)\n\tat com.atlassian.jira.workflow.OSWorkflowManager.getWorkflows(OSWorkflowManager.java:121)\n\tat sun.reflect.GeneratedMethodAccessor4385.invoke(Unknown Source)\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\n\tat java.lang.reflect.Method.invoke(Unknown Source)\n\tat com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)\n\tat com.sun.proxy.$Proxy460.getWorkflows(Unknown Source)\n\tat sun.reflect.GeneratedMethodAccessor4385.invoke(Unknown Source)\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\n\tat java.lang.reflect.Method.invoke(Unknown Source)\n\tat org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)\n\tat org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)\n\tat org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\n\tat org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)\n\tat org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\n\tat org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\n\tat org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)\n\tat com.sun.proxy.$Proxy2222.getWorkflows(Unknown Source)\n\tat com.atlassian.jira.projectconfig.rest.WorkflowSchemeRestHelper$ResponseDataBuilder.build(WorkflowSchemeRestHelper.java:201)\n\tat com.atlassian.jira.projectconfig.rest.project.WorkflowSchemeResource.generateSchemeData(WorkflowSchemeResource.java:176)\n\tat com.atlassian.jira.projectconfig.rest.project.WorkflowSchemeResource.getWorkflowSchemeInfo(WorkflowSchemeResource.java:82)\n\tat sun.reflect.GeneratedMethodAccessor5197.invoke(Unknown Source)\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\n\tat java.lang.reflect.Method.invoke(Unknown Source)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\n\tat com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:132)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:230)\n\tat com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)\n\tat com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288)\n\tat com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)\n\tat com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)\n\tat com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)\n\tat com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469)\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400)\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349)\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339)\n\tat com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)\n\tat com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)\n\tat com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795)\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)\n\tat com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)\n\tat com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172)\n\tat com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:69)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)\n\tat org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)\n\tat org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)\n\tat org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:88)\n\tat com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:59)\n\tat com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:55)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:41)\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\n\tat com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\n\tat com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45)\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)\n\tat com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:60)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)\n\tat org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)\n\tat org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)\n\tat org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)\n\tat org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\n\tat java.lang.Thread.run(Unknown Source)\nCaused by: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&' in the entity reference. (line:925 col:80)\n\tat com.atlassian.jira.workflow.CachingWorkflowDescriptorStore$WorkflowCacheLoader.load(CachingWorkflowDescriptorStore.java:143)\n\tat com.atlassian.jira.workflow.CachingWorkflowDescriptorStore$WorkflowCacheLoader.load(CachingWorkflowDescriptorStore.java:132)\n\tat com.atlassian.cache.memory.MemoryCacheManager$3$1.load(MemoryCacheManager.java:132)\n\tat com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3573)\n\tat com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2350)\n\tat com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2313)\n\tat com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228)\n\tat com.google.common.cache.LocalCache.get(LocalCache.java:3970)\n\tat com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974)\n\tat com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4834)\n\tat com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:264)\n\t... 217 more\nCaused by: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&' in the entity reference. (line:925 col:80)\n\tat com.atlassian.jira.workflow.WorkflowUtil.convertXMLtoWorkflowDescriptor(WorkflowUtil.java:437)\n\tat com.atlassian.jira.workflow.OfBizWorkflowDescriptorStore.convertGVToDescriptor(OfBizWorkflowDescriptorStore.java:170)\n\tat com.atlassian.jira.workflow.OfBizWorkflowDescriptorStore.getWorkflow(OfBizWorkflowDescriptorStore.java:49)\n\tat com.atlassian.jira.workflow.CachingWorkflowDescriptorStore$WorkflowCacheLoader.load(CachingWorkflowDescriptorStore.java:139)\n\t... 227 more\nCaused by: org.xml.sax.SAXException: The entity name must immediately follow the '&' in the entity reference. (line:925 col:80)\n\tat com.opensymphony.workflow.loader.WorkflowLoader$WorkflowErrorHandler.fatalError(WorkflowLoader.java:125)\n\tat org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)\n\tat org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)\n\tat org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)\n\tat org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)\n\tat org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)\n\tat org.apache.xerces.impl.XMLScanner.scanAttributeValue(Unknown Source)\n\tat org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanAttribute(Unknown Source)\n\tat org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source)\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\n\tat org.apache.xerces.parsers.XMLParser.parse(Unknown Source)\n\tat org.apache.xerces.parsers.DOMParser.parse(Unknown Source)\n\tat org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)\n\tat javax.xml.parsers.DocumentBuilder.parse(Unknown Source)\n\tat com.opensymphony.workflow.loader.WorkflowLoader.load(WorkflowLoader.java:75)\n\tat com.opensymphony.workflow.loader.WorkflowLoader.load(WorkflowLoader.java:47)\n\tat com.atlassian.jira.workflow.WorkflowUtil.convertXMLtoWorkflowDescriptor(WorkflowUtil.java:433)\n\t... 230 more\n"}

Hello, sorry just saw this. Unfortunately, I don't have access to this account anymore because trial period ended. I am using different account for my ticket system. Thanks.

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