Unable to install apps on Jira Cloud

[Prashant S]

Hello All,

I am unable to install apps on Jira Cloud. I checked all the permissions and it looks good. Whenever I am trying to install the app I am getting below error:

We ran into a little trouble It might just be a hiccup. Try again in a bit.

Any suggestions???


Regards
PS

[Hannes Obweger - Fine Software - JXL]

Hi @Prashant S

welcome to the community. Please check your payment method:

If the installation is taking a long time and/or ends in Jira showing an indefinite error message (along the lines of "We ran into a little trouble. It might just be a hiccup.") this is often due to a missing or invalid payment method. Even though the [app] trial is (and even your Jira trial or plan might be) free, Atlassian requires a valid payment method to be on file in order to start trials of third-party apps.

Hope this helps,

Best,

Hannes

[Ravi Sagar _Sparxsys_]

Hi @Prashant S 

May be try again after some time or raise a support request.

Ravi