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Unable to install apps on Jira Cloud

Hello All,

I am unable to install apps on Jira Cloud. I checked all the permissions and it looks good. Whenever I am trying to install the app I am getting below error:

We ran into a little trouble It might just be a hiccup. Try again in a bit.

Any suggestions???


Regards
PS

2 answers

Hi @Prashant S

welcome to the community. Please check your payment method:

If the installation is taking a long time and/or ends in Jira showing an indefinite error message (along the lines of "We ran into a little trouble. It might just be a hiccup.") this is often due to a missing or invalid payment method. Even though the [app] trial is (and even your Jira trial or plan might be) free, Atlassian requires a valid payment method to be on file in order to start trials of third-party apps.

Hope this helps,

Best,

Hannes

I am having a similar issue to Prashant and after add the payment method and some billing details I am still getting the error ... 

The only thing I didn't inform was the Tax ID, since I don't have one

Any other idea?

 

Thank you very much

Hi @Antonio Gil Coto

if it's not the above, it may be an issue with the particular app. Did you try reaching out to the app vendor about it?

Best,

Hannes

Thank you @Hannes Obweger - Fine Software - JXL 

Yes, I reached out Xray and they told me to get in contact with Atlassian ...

Cool - please keep us posted on how Atlassian resolves this; future readers will appreciate :)

Oh, shit!! I was randomly chosen to use the new Atlassian Billing platform (Nov-Dec 2022) and it is still on works and it doesn't allow third party apps yet!!!

Yes, just it is plain just what you have read

0 votes

Hi @Prashant S 

May be try again after some time or raise a support request.

Ravi

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