It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to import comment author when importing CSV file

I am trying to import below CSV file to Jira 4.2 but comment author is not getting imported all comments are comming on importer's name(my name).

Assignee, Summary, Description, Comment,Created Date
abc, "Issue demonstrating the CSV attachment import", " "Tester Notes: abc: 11/27/12 10:36:14 AM: Sufficiently tested attempting demos.","11/27/12 10:36:14 AM"
xyz "CSV attachment import with timestamp,author and filename", " ", "Tester Notes: xyz: 11/27/12 10:36:14 AM: Sufficiently tested attempting demos.","11/27/12 10:36:14 AM"

6 answers

can someone please help..

I have the same issue; have found the documentation to be conflicting -- where one example shows the 'comment type' and another doesn't in the format of the comment to be imported. Error is always the same -- couldn't parse date, no matter what date string format I use.

Please publish detailed info on the format expected for comment import.

0 votes

Hi Sarah and Sri,

I think I came across a Knowledge Base article that might address the problems you're both seeing. If you check out this article in the JIRA KB, it has comments and resolutions for both errors.

If you're still seeing problems after that, I would suggest filing a ticket with Support!

Thanks,

-dave

Thanks Dave! I followed the kb article, but still didn't get my comments imported properly -- so I've filed a support ticket.

The comment format is "date; author; comment". Can you confirm this?

While I am not sure about the error, you appear to be in very old version of JIRA. The importer has undergone lot of feature and bug corrections and to use the latest one you need to also upgrade to 5.x. This may help.

EDIT: This answer is for Sri Ranjan.

Sri,

We're using the on-demand version of Jira -- so it's the "latest and greatest".

Sarah

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Jira Cloud for Google Sheets: Automatically Refresh Your Data!

Remember that time you realized it was possible to refresh your Jira data in Google sheets with just one click? What if we told you that you can now get the latest data with no clicks at all?! Zero! ...

557 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you