Unable to get "User Is in Any Roles (JSU)" working on a new Jira server

Diane_Potter
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April 18, 2024

We have a new Jira server that's been configured using v9.4.18.  I have a customized workflow that I'm porting from another Jira server.  It has a Quality Approve transition that I added a condition to limit the transition to "User Is In Any Roles (JSU) = Quality Engineer".  I checked the Quality Engineer role has myself as a member.  The Quality Engineer role is also in my permission scheme with permissions to Transition Issues.  

This works in the old server, but not the new server.  I cannot see the transition even though I am in the role.  Is there a configuration setting that we have missed?  I have been successful with the Fields Required (JSU) validation on the transition, but so far not successful with the User Is In Any Roles (JSU) condition. 

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Diane_Potter
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 18, 2024

Someone figured it out for me - I was updating the Default Members at the Jira server level but needed to add users to the Role at the Project level 

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