Unable to display dashboard after upgrading JIRA Gantt-Chart Project plugin

Hi.

After JIRA Gantt-Chart Project plugin was upgraded from version 2.1.9 to 2.1.10 almost all users found they have 'empty' Dashboard page after login. After checking atlassian-jira.log and catalina.out logs I found that there's the exception linked to com.soyatec.jira.plugins.jira-ganttchart-project:gantt_menu () descriptor.

I disabled plugin and JIRA now works as expected.

Is there a way to restore JIRA Gantt-Chart Project plugin functionality?

Best regards,

Alexander Afonyashin

4 answers

This widget could not be displayed.

Hi Alexander, would you mind I ask what version JIRA running in your end? The problem could cause by un-compatible plugin install in your end. For your information, JIRA Gantt-Chart Project plugin v2.19-2.1.10 only compatible with JIRA 5.1 - 5.1.6. You could search all the version of JIRA Gantt-Chart Project plugin in this pages https://marketplace.atlassian.com/plugins/de.polscheit.jira.plugins.gantt to compatible with your JIRA instances.

JIRA version is 5.1.2. I upgraded Gannt plugin from version 2.1.9

Could you install Gantt version 2.1.10 instead of 2.1.9? Your instance able to support the latest one. Before install, would you mind to remove all Gantt version plugin and reinstall it again?

2.1.10 is already installed and causes JIRA to crash while displaying Dashboard. This not happened with 2.1.9

Could you send me your Support Zip file for us to further investigate? You could refer from this pages to know what is the Support Zip. https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-CreatingaSupportZip

Hi Jonh,

What information do you need exactly? As far I understand full Support Zip file will have logins/db credetntials and other sensitive information. Is it enough to supply part of catalina.out with exception log?

Yes, catalina.out should be enough. I would like to check on the plugin you have install recently.

Here is it. Truncated some information about other plugins version, vendor etc.

P.S. It seems that server not allows large files (~60K). Did the trick - rename file from .txt to .bz2

This widget could not be displayed.

I got the folloing error in browser window when Gantt plugin is enabled and I tried to open Gantt -> General page.

This widget could not be displayed.

Have you setup a Gantt's Gadget ? We just test from scratch install of JIRA 5.1.6 with JIRA 2.1.10. We do notice a problem of NullPointerException in Global administration if the license is missing. But we didn't see any issues on Dashboar.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

143 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you