Unable to delete inactive JIRA accounts

There are several inactive JIRA accounts which need to be deleted, however I receive a message "This user cannot be deleted at this time because there are issues assigned to them, they have reported issues, or they are currently the lead of a project.

Please note that any components with this user set as the lead will have the component lead set to empty when the user is deleted."

Although all of the issues are UNASSIGNED and CLOSED, I'm still unable to do so. Is there an alternative solution to deleting the inactive account?

2 answers

1 accepted

0 vote
Joe Pitt Community Champion Oct 09, 2013

Only IDs in groups with logon rights, jira-users by default, count against the license. We create a group called obsolete-users and put them in there so we know why they aren't in the other groups. Don't forget to remove them from project roles if you use them.

HI Franklin

Firstly i want to question you why you want to delete inactive accounts? Is it because your licence is capped at certain users and you want to free them?

My personal recommendation would be to disable those users rahter than delete them. The way you disable users is removing all group memberships so that he is no longer able to log in to jira.

You can alternatively, put such users in a separate group say Deactivated users so you know which users are disabled.

I am aware that JIRA in its older versions had issues with deleting users which was however fixed in the newer versions.

If you really want to delete users, and they have reported issues or there are issues assigned to them, then i would recommend you do a search for such issues and modify them in bulk and assign them to someone else. If they are project lead or component lead change those to some one else and then try to delete.

Hope this helps


Hi Rahul,

Thank you for your prompt response and feedback. Yes, our goal is to clean up and remove all inactive accounts due to licensing limitations. We're currently running JIRA version 5.2, and planning to upgrade to v6 soon. Per your recommendation, the accounts have been disabled and all group memberships have been removed. In regards to licensing, does disabling the user account reflect and reduce the amount towards our JIRA Commercial license volume?

Thank you for your time.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,181 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot