Unable to deactivate user

I have a user in JIRA which I want to de-activate. I have removed all the groups from his profile. When I try to delete the user, I got the following error:

https://www.diigo.com/item/image/3957j/d5ip?size=o

How I can deactivate the user? Some links suggested that there will be check-box to deactivate the user but I didn't found anything like that.

Please help.

4 answers

To deactivate a user:

  1. Remove the user'sapplication access.
  2. FromUser Details page in Users administration page, choose Actions -> Edit Groups
    1. Select allCurrent Groups and chooseLeave selected group

check this doc for more info

https://confluence.atlassian.com/display/AOD/Deleting+or+Deactivating+JIRA+Users

0 votes

Note the difference between "de activate" and "delete". The error message you have is being thrown when you try to "delete" because you will be destroying information about the user and their activity.

You've already done the right thing by removing their groups - they will not be able to do anything in your system and won't count towards your licence.

When I remove application access and try to add more users, JIRA is complaining to buy more licenses.

I am frustrated.

That implies you are not deactivating them. Please tell us what you get when you follow the "deactivate user" instructions given in Rambanam's link to the documentation - what is different from the screenshots in there? (Other than the users name, obviously)

Here is the user I deactivated using the instructions, but, after I deactivated it, I still can't add a new user.

https://www.diigo.com/item/image/3957j/8j2p?size=o

Ok, that's definitely a dead account.

Could you have a look at your global permissions to see exactly what groups are named as "users" and "administrators". Then look at the membership of those groups

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,105 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot