Unable to create request type in service desk.

I have an issue type set up in Service Desk, but I'm unable to create a request type based on the issue type. When I click the create request type button nothing happens.

2 answers

0 votes
Gaston Valente Community Champion Mar 14, 2017

Hi David,

Can you use Firebug or some type of browser add-on to monitor the network activity and js when you press the button?

If you attach the captures we can start looking for the cause.

I think what was happening is that our dba was working on some backend customization and we ran into a fairly intense processing job that was impacting my service desk. All good now. Thanks for the feedback and I'll use Firebug next time.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,874 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you