Unable to create request type in service desk.

I have an issue type set up in Service Desk, but I'm unable to create a request type based on the issue type. When I click the create request type button nothing happens.

2 answers

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Gaston Valente Community Champion Mar 14, 2017

Hi David,

Can you use Firebug or some type of browser add-on to monitor the network activity and js when you press the button?

If you attach the captures we can start looking for the cause.

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I think what was happening is that our dba was working on some backend customization and we ran into a fairly intense processing job that was impacting my service desk. All good now. Thanks for the feedback and I'll use Firebug next time.

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