Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Unable to connect to our accounts after JIRA restoring

Christophe SEBAOUN
Christophe SEBAOUN December 12, 2024

Hi,

After restoring the Jira DB on a new application server. Unable to connect to our accounts.

2 backup methods :

  • 1- Restore the DB and start Jira
  • 2- Restore Datas in JIRA - update DB - restart

1ae5d2e7-f8d9-4579-b040-29b8b3c10d9d.jpgWhat should we do?

 

 

 

Answer
Watch
Like Be the first to like this
78 views

1 answer

0 votes
Dirk Ronsmans
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 12, 2024

Could you post the log directly here? 

The screenshot is not that readable, I can see there is an LDAP_Error but can't make out the full error

View More Comments
Christophe SEBAOUN
Christophe SEBAOUN December 19, 2024

Thank you for your feedback.
I found the solution, I had to reconnect in recovery mode. Reset the JIRA ID and redo the synchro between JIRA and AD.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events