Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to change email address because verification emails are not sent

My offshore team is unable to change their JIRA email addresses.  They never receive the verification email.


(1) Go to Jira settings.

(2) Change email address to a different company email address. (most people in the company use this email address domain: not the one that the user is currently using).

(3) Message says verification email will be sent, but it never is: not to Spam: not anywhere.

(4) Trigger verification email again from JIRA settings.  Email never received.

2 answers

0 votes

Hello Brandon,

Welcome to Atlassian Community!

Per your description, I understand that once you change the e-mail address of the user to the correct domain (a custom e-mail domain, not public) of your company, the verification e-mail is never arriving. Also, I see by the tags of this question that you are using JIRA Cloud. Is it correct? 

Since you have changed the profiles of the users to an enterprise e-mail domain, I think that maybe the e-mail server or firewall might be blocking the verification e-mail to arrive.

Please, check with the responsible team if the Atlassian Cloud outbound e-mails in the documentation below are properly whitelisted in the E-mail Server and Firewall:

Atlassian Cloud IP ranges and domains

Let me know if the problem happens again once they whitelist the mentioned IP ranges.

0 votes

Hi Petter,

How come only change email address mail do not get deliver and other work ?

We are using gmail services, any solution for that ?


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you