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Unable to authenticate SEN number Edited

Dear Team, 


I want to raise issue with Atlassian JIRA, for which I need to provide SEN number.  

As I am admin, I can see the SEN number, but somehow Atlassian is unable to authenticate the same. I don't know what to do. 

The SEN number is SEN-******* 

I need urgent help. Please do the needful.  



Umesh - Samsung R&D 

2 answers

1 vote
bitvoodoo nick Community Leader Apr 05, 2018

Hi Umesh

Is the mentioned SEN the SEN of your JIRA license?
You find it as admin under cog icon -> "Applications"

If it is valid and has a higher user tier than 10 users you are eligible for Atlassian support.

Follow this path: Technical issues and bugs -> Jira -> Self-Hosted -> Enter full SEN including "SEN-"


0 votes

Hi Umesh,

This needs the help of our Advocates team to check your SEN. I'm creating a ticket now that you will receive shortly in your email.

Thank you!


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