Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Unable to attach a file with an issue

Ujjal Goswami
Ujjal Goswami February 4, 2016

Hi,

I am unable to attach a file with in issue.The message is "An internal error has occurred. Please contact your administrator."Can you please let me know the solution for this

Answer
Watch
Like Vasiliy Zverev likes this
703 views

3 answers

0 votes
Ujjal Goswami
Ujjal Goswami February 4, 2016

What is the path for the log file..

Reply
0 votes
Mr. Wolf
Mr. Wolf February 4, 2016

Hi @Ujjal Goswami,
without further informations its very difficult to help.

Please post the error message from the atlassian-jira.log.

Thanks,
Oliver 

View More Comments
Ujjal Goswami
Ujjal Goswami February 4, 2016

In the System Info,I couldn't find the path of the at;assian-jira.log file.Please see the attached screen.

image2016-2-4 18:9:41.png

Like
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 4, 2016

You are on Cloud.  You do not have access to the logs.  You will need to raise this with Atlassian Support directly, as they can read the logs.

 

Like
Ujjal Goswami
Ujjal Goswami February 4, 2016

From where to raise the issue to Support.Can you please guide?

Like
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 4, 2016

Terribly sorry, I forget to add that sometimes.  https://support.atlassian.com

Like
Reply
0 votes
Vasiliy Zverev
Vasiliy Zverev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 4, 2016

Check atlassian-jira.log and find mare detailed information.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
TAGS
AUG Leaders

Atlassian Community Events

    See all events