Unable to access attachments after upgrade from 4.3 to 6.1

I recently upgraded our Jira installation from version 4.3 to 6.1. But after the upgrade, we are unable to access the previous attachements. I've copied over the data/attachments folder from the backup made prior to upgrade but it has ot helped.

How can I recover all the attachments?



2 answers

0 vote

Hi Girish,

What method/steps did you use for upgrade?

what 'data' folder exactly did you move? what's the path? You should ensure your new JIRA installation's home directory is pointing to a copy of the original home directory.

Can you ensure that the JIRA user has recursive read and write permissions to your entire <JIRA-home-directory>

My original jira install was on /opt/jira.

The data folder was under /opt/jira/data/attachments.

Jira runs as root and all the folders are 755 for root.

I used the 6.15 installer that has the upgrade option. After the upgrade there was nothing under the data/attachments folder. So I copied over the contents of that folder from the backup. some attachments were accessible after that but a lot of them are not.

Hope this information helps.


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

101 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you