Unable to access attachments after upgrade from 4.3 to 6.1

I recently upgraded our Jira installation from version 4.3 to 6.1. But after the upgrade, we are unable to access the previous attachements. I've copied over the data/attachments folder from the backup made prior to upgrade but it has ot helped.

How can I recover all the attachments?



2 answers

0 vote

Hi Girish,

What method/steps did you use for upgrade?

what 'data' folder exactly did you move? what's the path? You should ensure your new JIRA installation's home directory is pointing to a copy of the original home directory.

Can you ensure that the JIRA user has recursive read and write permissions to your entire <JIRA-home-directory>

My original jira install was on /opt/jira.

The data folder was under /opt/jira/data/attachments.

Jira runs as root and all the folders are 755 for root.

I used the 6.15 installer that has the upgrade option. After the upgrade there was nothing under the data/attachments folder. So I copied over the contents of that folder from the backup. some attachments were accessible after that but a lot of them are not.

Hope this information helps.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,198 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot