I recently upgraded our Jira installation from version 4.3 to 6.1. But after the upgrade, we are unable to access the previous attachements. I've copied over the data/attachments folder from the backup made prior to upgrade but it has ot helped.
How can I recover all the attachments?
What method/steps did you use for upgrade?
what 'data' folder exactly did you move? what's the path? You should ensure your new JIRA installation's home directory is pointing to a copy of the original home directory.
Can you ensure that the JIRA user has recursive read and write permissions to your entire <JIRA-home-directory>
My original jira install was on /opt/jira.
The data folder was under /opt/jira/data/attachments.
Jira runs as root and all the folders are 755 for root.
I used the 6.15 installer that has the upgrade option. After the upgrade there was nothing under the data/attachments folder. So I copied over the contents of that folder from the backup. some attachments were accessible after that but a lot of them are not.
Hope this information helps.
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