Unable to access Jira with newly created Permission Scheme

Hi All

Trying to setup a new permission scheme to ensure an external supplier can access the relevant project only. I have followed the instructions provided to manage project permissions and project role membership, but as soon as i remove the default permissions scheme the user is unable to login to Jira. When both schemes are added the used has access to all projects.

Any help will be greatly appreciated.

Kind Regards

Uzma

1 answer

0 vote

There's two things to check here.

First, go into Admin -> global permissions. Here, you need to look at "who can log into Jira" - that determines who can log into the system, and is usually set to "jira users" (and admins, of course!)

Secondly, there's the permission scheme for each project. I suspect you've actually got most, if not all, of this right, but you've stumbled into the usual trap and used the default of "the group called jira-users can do things"

The thing I'm going for here is that I suspect you've accepted the (annoyingly bad) defaults and accidently mixed up "can log in" with "can do stuff" groups. I'm afraid you'll need to unpick jira-users from your permissions scheme (ideally, set up the group jira-users to do *nothing* other than "can log in").

Unable to see Global permissions, so have logged a support request.

Oh, bother, OnDemand again, I'm sorry, I didn't notice that.

I think that's all done to off-the-shelf setup, so I suspect they'll simply ask you to remove jira-users from all your permission schemes. (This isn't actually a bad thing, worth dealing with now rather than later - I always recommend having a group for "can log in, but do absolutely nothing else" so you can have confidence in your permissions)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

803 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you