Unable to access JIRA after upgrade from JIRA 4.4 to latest released version 5.2.5


I have a similiar problem to this one:


Upgraded JIRA from 4.4 to 5.2.5. No errors on upgrade. After installation I cannot access jira. Browser can't display the site.

when I try to launch start_service.bat from command line I get message looking like this:

"The name of the service is incorrect.

You have tried to launch a service that is not configured in this system".

Seems like known problem with JAVA_HOME variable... but I don't have this variable.

When I enter system properties>advanced>environment variables there is no JAVA_HOME in system or user variables.

Any ideas on how to fix this issue?

1 answer

1 accepted

Accepted Answer
0 votes

Have you tried to view configuration in JIRA_INSTALL_DIR/bin/config.bat

There are two variables JRE_HOME and JAVA_HOME try to set them properly.

You may use file JIRA_INSTALL_DIR/bin/setenv.bat to do this.

Thanks for the hints!

The problem was not the conflict with JAVA_HOME variable. The problem was not having such variable ;)

When I added it, set all the environment variables like you pointed, everything started to work. Thanks again!

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