Unable to access JIRA after upgrade from JIRA 4.4 to latest released version 5.2.5


I have a similiar problem to this one:


Upgraded JIRA from 4.4 to 5.2.5. No errors on upgrade. After installation I cannot access jira. Browser can't display the site.

when I try to launch start_service.bat from command line I get message looking like this:

"The name of the service is incorrect.

You have tried to launch a service that is not configured in this system".

Seems like known problem with JAVA_HOME variable... but I don't have this variable.

When I enter system properties>advanced>environment variables there is no JAVA_HOME in system or user variables.

Any ideas on how to fix this issue?

1 answer

1 accepted

0 votes
Accepted answer

Have you tried to view configuration in JIRA_INSTALL_DIR/bin/config.bat

There are two variables JRE_HOME and JAVA_HOME try to set them properly.

You may use file JIRA_INSTALL_DIR/bin/setenv.bat to do this.

Thanks for the hints!

The problem was not the conflict with JAVA_HOME variable. The problem was not having such variable ;)

When I added it, set all the environment variables like you pointed, everything started to work. Thanks again!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,091 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you