Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,462,987
Community Members
 
Community Events
176
Community Groups

Unable to Search "Root cause" Select List (single choice) field value in JQL query

Hi, 

I want to search for Bugs in a Jira project with "Root cause" set to Requirement.

but i see no operator is supporting this field. I see below error.

"The operator '~' is not supported by the 'Root cause' field"

we have below values for the field.

image.png

Could any one please help?

 

Regards,

Anuradha

 

 

1 answer

0 votes
Jack Brickey Community Leader Nov 28, 2022

Hi @Anuradha , Root cause must be a custom single or multi-select field. In JQL you should be able to search for issues that have "Requirement" as follows.

"Root cause" = Requirement

if you are unable to do so please share screenshot of the JQL search

Hi @Jack Brickey ,

Yes, it is custom multi-select field. But still is not working :(. Screen shot below

image.png

image.png

image.png

Jack Brickey Community Leader Nov 28, 2022

Interesting... would you happen to have any other multi select field that you could test with? Also, when you begin to type "Root cause" and "Requirements" do they show in the auto-complete list?

Yes, We have "Development Team" field.

image.png

also "Root cause" field as below:

image.png

 

I even checked by using the custom field ID to search but its not working.

While typing the "Root cause" Field its shows in auto complete list as below

image.png

but when type "=" it say as below error:

 

image.png

Jack Brickey Community Leader Nov 28, 2022

Ok I think I see your issue. It appears that you have two root cause custom fields. This really is not a good idea at all. I suspect when you are entering root cause in your JQL you are getting the wrong one. Try selecting the correct one.

No Jack, I tried both, still see same. Here C is CAPS in this field. Yes there are two fields, but naming convention is different.

 

image.png

Suggest an answer

Log in or Sign up to answer