Unable to Resolve or Close any issues after upgrade to 5.2.2 (from 4.1.2, via 4.4.5)

I am unable to resolve or close any issues on our test Jira upgraded to 5.2.2, attempting to do so just gives a loading spinner that seemingly never completes.

This occurs on different projects/workflows. Other issue actions such as editing or logging work seem to work fine.

3 answers

1 accepted

Just adding this as a reference after finding the root cause of this in a support issue:

There was a javascript code block in a custom field causing the never-ending wait. Removing the javascript code from the field resolved this.

Great job there, Ethan ;-)

Theo

Hi Ethan,

The fact that this happens when trying to resolve or close issues possibly points to some kind of validator or post-function running on that transition. For example, a validator might be trying to call a class that is not there which would cause this.

On another note, can you please enable Plugin Safe Mode in Administration > Plugins and see if that resolves the issue? That would mean that a plugin is causing this.

Can you please check that in your workflow?

Theo

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,967 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot