Unable to Execute any transition in Jira

[Renuka Patil]

Our client is not able to do any transition in Jira 4.3.2. Please find the attached screenshot ^unable to execute transition.png for the error. Client is getting same error since 2-3 days.

On their system following Plugins are installed :

1. Behaviours-0.4.7.jar

2. groovy-all-1.7.10.jar

3. groovyrunner-1.7.14.jar

4. jira-enhancer-plugin-2.1.1-SNAPSHOT.jar

5. jira-suite-utilities-1.0.1.jar

6. jfs-1.4.3_43.jar

Following is the log file extract :

{noformat}

2012-09-25 09:28:23,826 http-8081-2 ERROR equest 568x698x1 q5msyq 192.168.50.161 /rest/com.onresolve.jira.plugin.Behaviours/1.0/behaviours/runvalidator.json onresolve.jira.groovy.GroovyScriptLoader Class or file does not exist at this location

Sep 25, 2012 9:28:23 AM com.sun.jersey.server.impl.application.WebApplicationImpl onException

SEVERE: Internal server error

java.lang.Exception: Class or file does not exist at this location

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)

at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)

at java.lang.reflect.Constructor.newInstance(Constructor.java:513)

at org.codehaus.groovy.reflection.CachedConstructor.invoke(CachedConstructor.java:77)

at org.codehaus.groovy.runtime.callsite.ConstructorSite$ConstructorSiteNoUnwrapNoCoerce.callConstructor(ConstructorSite.java:102)

at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callConstructor(AbstractCallSite.java:198)

at com.onresolve.jira.groovy.GroovyScriptLoader.getScript(GroovyScriptLoader.groovy:70)

at com.onresolve.jira.groovy.GroovyScriptLoader$getScript.call(Unknown Source)

at com.onresolve.jira.groovy.BehaviourManagerImpl$_runValidator_closure5.doCall(BehaviourManagerImpl.groovy:133)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)

at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:233)

at org.codehaus.groovy.runtime.metaclass.ClosureMetaClass.invokeMethod(ClosureMetaClass.java:273)

at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:886)

at groovy.lang.Closure.call(Closure.java:282)

at groovy.lang.Closure.call(Closure.java:295)

at org.codehaus.groovy.runtime.DefaultGroovyMethods.each(DefaultGroovyMethods.java:1220)

at org.codehaus.groovy.runtime.DefaultGroovyMethods.each(DefaultGroovyMethods.java:1196)

at org.codehaus.groovy.runtime.dgm$116.invoke(Unknown Source)

at org.codehaus.groovy.runtime.callsite.PojoMetaMethodSite$PojoMetaMethodSiteNoUnwrapNoCoerce.invoke(PojoMetaMethodSite.java:270)

at org.codehaus.groovy.runtime.callsite.PojoMetaMethodSite.call(PojoMetaMethodSite.java:52)

at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:124)

at com.onresolve.jira.groovy.BehaviourManagerImpl.runValidator(BehaviourManagerImpl.groovy:121)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

{noformat}

Can you please highlight which Plugin is creating the above error? Why that error is coming?

I will try to attach xml backup backup if needed at the earliest.

Thanks & Regards,

Renuka

[JamieA · Accepted solution]

Disable the behaviours plugin and work out what the problem is with it in a dev/test instance.

[Renuka Patil]

Hi Jamie,

Thanks for the answer

I have disabled the Behaviour Plugin & Checked, I am able to do the transition. But Our Client need Behaviour Plugin. It is important for them.

Can you please suggest workaround for it ? Is it the compatibility issue?? Which version of Behaviours Plugin should I use for the same?

Thanks & Regards,

Renu

[Renuka Patil]

Hi Jamie,

Now I am getting following exception in catalina.out file :-

Sep 25, 2012 11:17:02 AM com.sun.jersey.server.impl.application.WebApplicationImpl onException
SEVERE: Internal server error
com.atlassian.upm.pac.PacClientConnectionException: com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: plugins.atlassian.com
        at com.atlassian.upm.pac.PacClientImpl.getUpgrades(PacClientImpl.java:96)
        at com.atlassian.upm.rest.resources.UpgradesResource.get(UpgradesResource.java:35)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)

Can you please tell me why this error is coming & from Where it is coming??

Thanks & Regards,

Renu

[Renuka Patil]

Hi Jamie,

Whenever I am disabling Behaviours Plugin, It is working fine. But whenever I am enabling it again I am getting same error as above.

I am not getting why this is happening because on the other test env I am using same version of behaviors plugin there I am not getting such error. On that env. it is working fine.

Can you please explain me what is the problem ?? Why this error is coming??

Thanks & Regards,

Renu

[JamieA]

Looks like a problem with one of your validators perhaps. Check them... Is that the latest version of the plugin compatible with your jira version?

[Renuka Patil]

Yes it is latest version which is compatible with my Jira. I am using Jira 4.3.2 & Behaviour version is 0.4.7. Actually same version I am using on other test env. for same jira version, It is working fine.

I am not getting what the problem is with behaviours plugin.

Shall I reinstall & check??

Thanks & Regards,

Renu

[Renuka Patil]

Hi Jamie,

Thanks for the answer!!!

I have reinstalled Behaviours Plugin & deleted all the behaviours & added again. Now I am able to do transitions properly