Unable to Edit an Issue Edited

I am an administrator of Jira and project lead for Service Desk. When I try and edit a service desk issue nothing happens and the JS timer wheel keeps spinning. 

I have checked permissions and they look fine. Anyone albe to help on this issue please?

1 answer

0 vote

Hi Pritesh,

Hopefully you've been able to resolve this issue.  If not, you'll want to reproduce the issue and take a look at the JIRA_HOME/log/atlassian-jira.log and the JIRA_INSTALL/logs/catalina.out logs to see what errors are thrown when you attempt to make the change. 

If you're still unable to see anything in the logs the next step would be to reproduce the issue and generate a HAR file and examine the results.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

340 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you