Unable to Add groups to custom field,

Hello

I was wondering could you help with the following.

One of my colleagues who is set as a site-admin user is attempting to add groups to the custom field he created, when creating an issue. However the 'padlock' icon is showing. I can add the groups to a custom field without the padlock restriction showing.

Have you any idea why this might be? Is there a permission he needs, or some other reason?

1 answer

0 votes

That sounds like you have the Quisapps field security plugin installed. You'll need to read the security schemes for that to establish what groups or roles your user needs adding to.

Look under Admin -> Addons.

A padlock next to a field is not a native Jira option. I don't think there's any link to Confluence here, but without knowing where that padlock is coming from, I can't really be too sure.

Hi Nic

I received your email, thanks.

I dont think I do have the quisapps security plugin installed. Can you tell me where I could find out for confirmation whether I do have the plugin installed or not?

Does the user need to have access to Confluence?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,794 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot