Ubable to generate a license key for Jira


I have downloaded and installed Jira on my desktop. I have also created an account. When I start Jira, and connect to it, it asks me for the license key.

I select the option of "I have an account but no key", put in my account details, and select sign in and generate license key.

This then comes back with an Unknown Error Occured.

Could you please help.

2 answers

1 accepted

I've seen temporary downtime of atlassian systems - maybe you've catched too.

1. Try again - maybe now it will be ok.

2. As a workaround - go to https://my.atlassian.com/, use your account details and generate new trial licence here. THen copy to buffer, and select option "I have license key" or something like that.


Option 2 seemed to work

Glad it helped) You can mark the answer as proper so the question will be closed.

I have the same problem generating the licence key.

I tried the opton 2 to generate evaluation licence. It prompted for server ID which is not listed in the JIRA setup wizard. Where can the server ID?

Can you help? thanks


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,076 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot