UPM unable to connect to Marketplace after upgrade


After the latest upgrade for the Universal Plugin Manager in our test Jira 5.2.2, it is unable to reach the Atlassian Marketplace.

I had this same issue after first upgrading our Jira but resolved it by adding our proxy settings to setenv.sh and then it worked fine, however those settings are still in place so it must be a different issue.

1 answer

1 accepted

3 votes
Accepted answer

Hey Ethan,

That's a bug in the new version of UPM (2.7.10) and is being traking here:


Hope that helps.



Thanks, getting around the issue for now by simply remaining on the version of UPM that comes in 5.2.2 and ignoring the message to update.

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